Find quick answers to your questions below...
Order Status
When will my order arrive?
How do I change quantities or cancel an item in my order?
My order never arrived.
An item is missing from my shipment.
My Account
How do I create an account?
How do I edit my account information?
How much is delivery?
I forgot my password.
I received the wrong product.
When will my order ship?
General
Can I ride the bikes on the beach?
Do baskets come with the bikes?
How do I get my bikes?
How exactly do I use a Tag-Along or Kiddie Cart?
I made a reservation from a private owner, can you still deliver ahead of time?
I only need a bike for a day or two, do you offer short term rentals?
I’m not staying inside a plantation, will you still deliver?
Is there a helmet law?
What are the biking rules for the island?
What if I have a problem with my bike?
What time do you deliver/pick-up the bikes?
Where can I ride bikes on Hilton Head?
Do I have to be present for delivery?
Guarantees
Privacy Policy
Security
Pricing and Billing
Do I have to pay sales tax?
I have a question on my charges.
I need a copy of my receipt/invoice.
When will my credit appear on my account?
When will my credit card be charged?
Buyer's Guide
How do I buy/redeem a gift certificate?
How do I find my product?
How do I navigate the site?
How do I use a coupon?
Additional Support
How do I contact you?